The NSS section is composed of three units.


Helpdesk & Deployment Unit

The Helpdesk and deployment unit is responsible for providing help desk and support services to the entire
PTS by tracking and providing prompt resolution of problems communicated by means of user tickets, as well
as by developing and implementing standards and procedures for desktop applications and hardware.


IT Infrastructure / GCI Support Unit

The IT/GCI unit is responsible for the data centre infrastructure, GCI network and supporting office automation
backend applications. The unit goal is to ensure availability and reliability of the PTS computer network
infrastructure and office automation systems as well as the GCI.


UNIX/LINUX Support Unit

The UNIX/LINUX unit is responsible for maintaining the UNIX based systems and web applications. The group
provides engineering and reliable support services for Unix and Linux systems, including systems administration
and information systems support, and research, design and installation of a reliable infrastructure to support
the ATM systems.

Organization chart

Points of Contact in NSS Section

  Network and Systems Support SOLOMONS Mensah
  Help Desk and Deployment KAMUNDE Antony
  UNIX/LINUX Support CAPITANI Gianluca
  IT Infrastructure/GCI Support CHRISTOV Atanas
  Administration HASHALI Ndamona
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